What if my Ring Size is not in Stock?
If the ring size is in stock, when you go to select your ring size, the words "In Stock" will appear next to the size. If the ring size you want is not in stock, you can still order the ring but the delivery time will be 6 weeks. You can also select your ring size and see the delivery time under the Add to Bag button. All items in stock will be dispatched within 1-2 wroking days.
What is the purpose of a valuation certificate?
The valuation shows the RRP (Recommended Retail Price) of the item which is required by insurance companies as the retail price of the item for replacement purposes. It also acts as a proof of ownership.
What diamond quality is used?
The diamonds set in our jewellery are a minimum of Clarity SI and Colour G/H. The actual diamond colour and clarity for each product is shown next to "Diamond Quality" in the ‘Summary of Details’ section of every product page.
Will I get a Diamond / Gemstone Certificate?
All of our diamonds and gemstones come with a Certificate.
Can I return earrings?
Yes. We are able to steralise earrings if returned so are happy for customers to return their Diamond Earrings if necessary.
Can I have my order delivered to an Alternate Address to my billing address?
Yes. You will be prompted to enter the required delivery address at checkout. Please note that if you wish to pay with finance arranged through 'Pay4later' then the item can only be sent to your billing address.
Can I collect my item?
Yes. Just email firstname.lastname@example.org or call 0208 475 7211 as soon as you have placed your order to arrange an appointment. The order will have to be collected by the person who placed the order and they will have to present the credit / debit card with which they paid for the item as well as a photo ID and a proof of address (which is less than 3 months old).
Can I request a specific delivery date?
Yes. Just email email@example.com or call 0208 475 7211 as soon as you have placed your order and we will ensure that the items are sent to you to be received on your requested date.
Are your diamonds conflict free?
Yes. Our suppliers guarantee that all diamonds come through a government and UN backed process introduced in 2003 know as the ‘Kimberley Process’.
Is your jewellery nickel free?
All our items are manufactured to fully comply by the UK and EU regulations that apply to the use of Nickel in Jewellery.
Are the products hallmarked?
All of our products are hallmarked as stipulated by the law in UK.
What is Rhodium plating?
The natural colour of white gold has a slight shade of yellow, therefore white gold jewellery is plated with Rhodium which is a precious white metal that gives it a wonderful white shine. Rhodium plating can wear away eventually through normal wear and tear but to keep jewellery looking its best, the item can easily be re-rhodium plated to bring it back to new.